IT Support Service - Batch No : 1

  • Start Date : 30/08/2021
  • Duration : 30 Hours
  • No. of Classes/ Sessions : 10
  • Registration Deadline : 29/08/2021
  • Class Schedule :
  • Sat (06:00 PM-09:00 PM)
  • Mon (06:00 PM-09:00 PM)
  • Wed (06:00 PM-09:00 PM)
IT Support Service

Introduction

IT support technicians can work for computer software or hardware companies, assisting customers with products. More generally, IT support technicians can work in a company's IT department, providing computer support internally to company employees. These technicians are responsible for maintaining the company's computer services and equipment. Their duties can include troubleshooting to detect and solve technical problems, installing or updating required hardware and software and recommending computer products or equipment to improve company productivity.

Prerequisites :

Basic Knowledge of Computer and Internet.

Training Modules :
  • Acquire knowledge on Computer Fundamentals.
  • Describe the history of computer.
  • List different types of computer depending on data processing, capability, size, speed, etc.
  • Difference between Hardware & Software.
  • Learn Computer System Components
  • Learn Storage Devices
  • RAM Types and Features
  • Identify Primary and secondary Memory
  • Distinguish between RAM and ROM
  • Learn Operating System Fundamentals
  • Personal Computer Operating System
  • Install Operating System (Windows, LINUX)
  • Practice on Windows Operating System Environment.
  • Create and manage User Accounts
  • Set Password for user accounts
  • Control Panel Utilities
  • Security Settings
  • Describe MS word and its environment.
  • Insert page break, page numbers, different type of page numbering in different section of a same document, date & time, footnote & endnote, header & footer, symbols in a document.
  • Insert Picture from ClipArt, Image File, WordArt, Shape in a created document. Practice other tools.
  • Set Page Orientation, Paper Size, Scaling, Margins, print Titles to the center of the page, set printer as default, Watermark, Page Border.
  • Table of Content, Mail Marge.
  • Compose Bangla/English document
  • Define “Type Tutor” and the importance of systematic procedure and speed of typing.
  • Describe MS Excel and its environment.
  • Identify Rows, Columns, Cells and range.
  • Basic Equation in MS Excel.
  • Understanding Print Area and Clear Print Area under file menu.
  • Describe MS PowerPoint and its environment.
  • Add Pictures, graphs, charts and other objects into slides as per requirements.
  • Basic Knowledge about Slide Master in MS PowerPoint.
  • Prepare and Present a Slide Show.
  • Learn Network Fundamentals
  • Physical Network Connections
  • Physical Cards and ports
  • TCP/IP, IPv4 Classification (A Class, B Class, C Class, etc.)
  • Describe Network Connectivity
  • Describe Ports and Protocols
  • Describe Networking Tools
  • SOHO (Small Office Home Office) Network Planning & Design
  • Configure Network Connections
  • Cabling using Network Tools
  • RJ45 Clipping, Cat5/6 Connections (Straight Forward and Cross Connections)
  • Lan/Wireless Lan Card Installation, Configuration and maintenance
  • Automatic IP Addressing from DHCP Server
  • Enable Workgroup Settings & File Sharing.
  • Configure Wireless Router
  • Network Troubleshooting
  • Network Connectivity Troubleshooting
  • Install Remote Application Software and connect with another computer (Install TeamViewer/Any Desk and connect with other PC)
  • Concept Computer tools & Equipment
  • Basic Concept of Storage Device.
  • Desktop & Laptop Troubleshooting
  • Printer Installation
  • Printer Share
  • Projector Troubleshooting
PRICE : TK. 10000
Contact info

+88 01714 121719

+88 02 55012308

[email protected]