IT Support Service - Batch No : 1

  • Start Date : 12/04/2021
  • Duration : 30 Hours
  • No. of Classes/ Sessions : 10
  • Class Schedule :
  • Sat (06:00 PM-09:00 PM)
  • Mon (06:00 PM-09:00 PM)
  • Wed (06:00 PM-09:00 PM)
  • Registration Deadline : 11/04/2021
IT Support Service

Introduction

IT support technicians can work for computer software or hardware companies, assisting customers with products. More generally, IT support technicians can work in a company's IT department, providing computer support internally to company employees. These technicians are responsible for maintaining the company's computer services and equipment. Their duties can include troubleshooting to detect and solve technical problems, installing or updating required hardware and software and recommending computer products or equipment to improve company productivity.

Prerequisites :

Basic Knowledge of Computer and Internet.

Training Modules :
  • Acquire knowledge on Computer Fundamentals.
  • Describe the history of computer.
  • List different types of computer depending on data processing, capability, size, speed, etc.
  • Difference between Hardware & Software.
  • Learn Computer System Components
  • Learn Storage Devices
  • RAM Types and Features
  • Identify Primary and secondary Memory
  • Distinguish between RAM and ROM
  • Learn Operating System Fundamentals
  • Personal Computer Operating System
  • Install Operating System (Windows, LINUX)
  • Practice on Windows Operating System Environment.
  • Create and manage User Accounts
  • Set Password for user accounts
  • Control Panel Utilities
  • Security Settings
  • Describe MS word and its environment.
  • Insert page break, page numbers, different type of page numbering in different section of a same document, date & time, footnote & endnote, header & footer, symbols in a document.
  • Insert Picture from ClipArt, Image File, WordArt, Shape in a created document. Practice other tools.
  • Set Page Orientation, Paper Size, Scaling, Margins, print Titles to the center of the page, set printer as default, Watermark, Page Border.
  • Table of Content, Mail Marge.
  • Compose Bangla/English document
  • Define “Type Tutor” and the importance of systematic procedure and speed of typing.
  • Describe MS Excel and its environment.
  • Identify Rows, Columns, Cells and range.
  • Basic Equation in MS Excel.
  • Understanding Print Area and Clear Print Area under file menu.
  • Describe MS PowerPoint and its environment.
  • Add Pictures, graphs, charts and other objects into slides as per requirements.
  • Basic Knowledge about Slide Master in MS PowerPoint.
  • Prepare and Present a Slide Show.
  • Learn Network Fundamentals
  • Physical Network Connections
  • Physical Cards and ports
  • TCP/IP, IPv4 Classification (A Class, B Class, C Class, etc.)
  • Describe Network Connectivity
  • Describe Ports and Protocols
  • Describe Networking Tools
  • SOHO (Small Office Home Office) Network Planning & Design
  • Configure Network Connections
  • Cabling using Network Tools
  • RJ45 Clipping, Cat5/6 Connections (Straight Forward and Cross Connections)
  • Lan/Wireless Lan Card Installation, Configuration and maintenance
  • Automatic IP Addressing from DHCP Server
  • Enable Workgroup Settings & File Sharing.
  • Configure Wireless Router
  • Network Troubleshooting
  • Network Connectivity Troubleshooting
  • Install Remote Application Software and connect with another computer (Install TeamViewer/Any Desk and connect with other PC)
  • Concept Computer tools & Equipment
  • Basic Concept of Storage Device.
  • Desktop & Laptop Troubleshooting
  • Printer Installation
  • Printer Share
  • Projector Troubleshooting
Trainer for this course
Mir Rashedul Islam

Mir Rashedul Islam

Trainer Bio

Mir Rashedul Islam is a Senior Executive (IT) in PencilBox Training and also Assistant Trainer in BITM. He is Microsoft Certified (MCSA- Windows Server: 2016). He has completed CompTIA A+, CCNA, Microsoft Office programs, Advanced Microsoft Excel, Data Analysis in Excel course as a Data Analyst. He also has experience as a trainer in Advance Excel Essential course in PencilBox Training Institute. He has been successfully completed Professional Masters of IT from Jahangirnagar University, B.Sc. In Engineering in Electrical, Electronics and Telecommunication Engineering Form Dhaka International University, Diploma Engineering in Telecommunication Engineering from Tangail Polytechnic. He is proficient in creating dynamic MIS Reports, templates, dashboards and maintaining database. He has excellent knowledge in Microsoft Office, especially in Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook and Microsoft Word. He has been providing training on Microsoft office package since early 2016.
He has 9+Year Professional Experience. Now he Share his Working Experience with Yours.

PRICE : TK. 10000
Contact info

+88 01714 121719

+88 02 55012308

[email protected]